Shipping policy

Effective Date: 27 October 2026

Thank you for choosing Marine Sea Moss. We are committed to providing you with the highest quality marine sea moss and a reliable delivery experience. Please review our shipping guidelines below to understand how we handle your orders.

1. Nationwide Delivery in South Africa

We deliver across South Africa. Available delivery options and charges are shown at checkout.

Order Processing: All orders are typically processed and dispatched within 1 business day of payment confirmation.

2. Delivery Times

Standard Doorstep Delivery: R140, estimated 3–5 business days from courier collection.

Express Doorstep Delivery: R220, estimated 1–3 business days from courier collection.

Courier Guy Locker: R98, estimated 3–5 business days from courier collection. Available at checkout for qualifying dry-only orders with a checkout weight up to 559g. Please confirm your preferred locker with us after ordering.

Delivery times are estimates, exclude order preparation, and are not guaranteed overnight services. Sea Moss Gel is not available for locker delivery.

Tracking: You will receive a shipping confirmation email containing your tracking information once your order has been processed.

3. Freshness & Perishable Handling (Sea Moss Gels)

Because Sea Moss Gel is a perishable product, we take extra care to ensure it arrives fresh.

Cold Packaging: Gels are frozen prior to shipment and packed with insulation and ice packs to help keep them cold during transit. For Gel orders, we arrange suitable Express transport even when Standard Doorstep Delivery is selected at checkout.

Immediate Action Required: Upon delivery, refrigerate the gel immediately and thaw it in the fridge. Once thawed and opened, keep it refrigerated in its glass jar and consume within 3–4 weeks of opening.

4. Shipping Rates

Standard Doorstep Delivery: R140. Express Doorstep Delivery: R220. Courier Guy Locker: R98 for qualifying dry-only orders. The available options and final delivery charge are shown at checkout.

5. Shipping Restrictions & Guidelines

Correct Address: Please ensure your delivery details are correct before checking out. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Residential Addresses: For gel products, we strongly recommend providing a physical residential or business address where someone is available to receive the package to ensure it is refrigerated promptly.

6. Damaged or Incorrect Orders

In the event that your order arrives damaged or incorrect, please contact us at orders@marineseamoss.co.za within 2 days of receiving your order with photos of the issue.

For further information or specific questions about your order, please contact us directly on 0623298866