Privacy policy

​Marine Sea Moss (PTY) LTD operates this website and provides a curated shopping experience (the "Services"). We are powered by Shopify, which enables us to provide these Services to you.

​1. Commitment to Privacy

​We do not sell, rent, or trade your personal data to third parties for their marketing or commercial purposes.

​2. Personal Information We Collect

​We may collect contact details (name, address, phone, email), financial information (payment card details), transaction information, account settings, communications, device information, and usage information. This information is collected directly from you, automatically through cookies and tracking technologies, and via our service providers.

​3. How We Use Your Information

​We use your personal information to:

  • ​Provide, Tailor, and Improve Services: Process payments, fulfill orders, and manage your account.
  • ​Marketing and Advertising: Send promotional communications and show targeted ads based on your activity.
  • ​Security and Fraud Prevention: Authenticate accounts and protect our services.
  • ​Communication: Provide customer support and maintain our business relationship.
  • ​Legal Reasons: Comply with laws, respond to legal processes, and enforce our terms.

​4. Operational and Third-Party Data Sharing

​To provide our services, we share necessary information with trusted third-party partners:

  • ​Payment Processing: We share transaction-related data with our secure payment gateway, PayFast, to ensure the successful processing of your payments.
  • ​Logistics & Delivery: To ensure your orders reach you, we share customer names, surnames, delivery addresses, and contact numbers with our courier partners.
  • ​Advertising & Marketing: We utilize data-driven advertising to enhance your experience. Your browsing and interaction data may be shared with Meta (Facebook/Instagram), Google Ads, and TikTok to support conversion tracking and ad optimization.
  • ​Shopify: As our host, Shopify processes data to provide and improve the Services. You can learn more about their privacy practices at https://privacy.shopify.com/en.

​5. Cookies & Tracking Technologies

​Our website uses cookies and similar tracking technologies to improve site functionality and support our advertising partners. By using our site, you consent to our use of these technologies.

​6. Data Security and Retention

​We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. How long we retain your data depends on factors such as account maintenance, legal obligations, and contract enforcement.

​7. Customer Rights

​Depending on where you live, you may have the right to access, correct, or request the deletion of your personal information. You may also opt out of promotional emails at any time.

​8. Applicable Law & Updates

​This policy is governed by the laws of the Republic of South Africa. We reserve the right to update this policy periodically; please check this page regularly for changes.

​9. Contact Us

​For inquiries regarding this policy or to exercise your rights, please contact us:

 

  • ​Email: orders@marineseamoss.co.za
  • ​Phone: 062 329 8866
  • ​Address: Marine Sea Moss (Pty) Ltd, 757 Marine Drive, Bluff, KwaZulu-Natal, 4052, South Africa